Fantastic product. Excellent customer service. Very smooth action, highly controlled, well engineered.
I have wanted to review Surplus Strength for some time now. One of the many reasons for this is not because the order was perfect, it was actually a bit of a mix up HOWEVER, it was how it was handled that made all the difference to me. Every company can have great customer service when things go right--the big shift is when things go sideways that most companies lose it. From the moment that the team was made aware of the issue, they were in constant contact and made me aware of replacement time, and delivery status. I have bought literally hundreds of thousands of dollars worth of equipment over my lifetime and VERY FEW times have I been so impressed with the level of commitment I received from these guys. Please do NOT ever lose that drive.
The service was fast and the products were well made . I will be buying more in the future
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